SHIPPING POLICY

** COVID-19 update: Australia Post are currently experiencing delivery delays due to a high volume of parcels in their network. For more information, please refer to the Australia Post website here.

We kindly ask for your patience and understanding during these challenging times. ** 



SHIPPING CHARGES

By processing your payment and completing an order with us you are accepting the following terms and conditions regarding the shipping and delivery of your purchase with The Fashion Wok.

 AUSTRALIA

ORDER VALUE               SHIPPING COSTS            Estimated Delivery Time

Orders <$99 AUD            EXPRESS $9.95 AUD          1-3 business days*

Orders >$99 AUD             EXPRESS FREE                 1-3 business days*

 * Delivery is estimated the next business day for Metro areas within Australia Post ‘next business day delivery’ zone, within 1-3 business days for Regional customers and within 2-7 business days for Remote customers.

 

PLEASE NOTE: due to the Coronavirus, we have temporarily stopped shipping outside of Australia. Please join our email list to hear when the borders open up again! Wishing you all the best of luck during these hard times.  

 

NEW ZEALAND

ORDER VALUE                SHIPPING COSTS           Estimated Delivery Time

Orders <$99 AUD            EXPRESS $9.95 AUD         2-4 business days*

Orders >$99 AUD             EXPRESS FREE                 2-4 business days*

 * Delivery is estimated from the date of dispatch on a business day & may vary dependent on location within the country.

 

US, CANADA,  ASIA 

ORDER VALUE                SHIPPING COSTS           Estimated Delivery Time

Orders <$200 AUD              $29.95 AUD                      3-7 business days*

Orders >$200 AUD              FREE                                  3-7 business days*

* Delivery is estimated from date of dispatch on a business day & may vary dependent on location within the destination country.

 

REST OF THE WORLD

ORDER VALUE                SHIPPING COSTS           Estimated Delivery Time

Orders <$200 AUD              $39.95 AUD                         3-7 business days*

Orders >$200 AUD               FREE                                  3-7 business days*

* Delivery is estimated from date of dispatch on a business day & may vary dependent on location within the destination country.

WE SHIP WORLDWIDE however not all countries are automatically accepted at the checkout.

If your country is not accepted at the checkout please fill out the form on ‘Contact Us’ page or email our Customer Fulfillment Team on info@thefashionwok.com or call/SMS/WhatsApp on (+61) 424 936 166 with your contact details and we will be more than happy to assist in getting your desired products to you!

 

IMPORTANT INFORMATION

Shipping Carriers

We make our domestic deliveries happen using Australia Post Express services and international deliveries using Australia Post Express Courier or DHL Express services.

Order Confirmation

You will receive an order confirmation email to the email address provided at the checkout once your order has been received.

Order Processing 

ORDER RECEIVED                                           EXPECTED DISPATCH TIME*

Before 12PM AEST Monday- Friday                     Same Day

After 12PM AEST Monday-Friday                         Next Business Day

Weekend/VIC Public Holiday                                Next Business Day

*Conditional to full order payment confirmation received by The Fashion Wok.  During sale/busy periods, or payments made using AfterPay processing time may be longer.

Changes to Order

Please carefully check your ordered items, billing, and shipping information before you place your order as our dispatch team process orders very quickly and we are not responsible for an incorrect order placed and we are unable to make changes to orders once placed. We are not able to combine orders or change items on an order.

Import Duties, Taxes & Customs Clearance Costs

For International deliveries, import duty, taxes, and customs clearance costs may be incurred by the recipient in the country of delivery. These charges are the responsibility of the recipient and are not included in your payment to The Fashion Wok.

Order Tracking

Once an order has been dispatched, a Tracking number is sent on the ‘Shipping Confirmation’ email which can be tracked by clicking the link in the email or you can go directly to our online tracking portal. If you need help with this please feel free to contact our Customer Fulfillment team on +61 424 936 166 or info@thefashionwok.com

Delivery Terms & Conditions

Please note we do not deliver to PO Boxes/Parcel Lockers.

Your order will require a ‘Signature Upon Delivery’.

We recommend providing a daytime address where someone will be available to sign between 9am-5pm. If no one is at your specified address at the time of delivery, the shipping carrier will leave a card that will direct you to your local post office/collection centre. If you have misplaced the collection card, you can take a form of ID and tracking information to your nearest post office/collection centre and they can help organise collection.

The stated delivery timings are estimated from the date of dispatch & take into consideration business days. The expected delivery times are for metropolitan areas of major cities in countries we ship to and remote cities in destination countries may take longer.

Delays caused by the receiving country’s customs/border clearance procedures or any other factors beyond the control of Australia Post or DHL may also extend the delivery timing. Delivery delays may also be experienced during national or local holidays at the destination and at peak times. 

Delays caused by factors outside the control of The Fashion Wok, DHL or Australia Post cannot be accepted as reasons for a refund.

THE FASHION WOK does not accept responsibility for lost packages or for any delays due to the shipping carrier which is out of our control however we will help you get your order as fast as possible. We also cannot issue a refund if your package is lost or damaged in transit.